Privacy Policy

The Privacy Policy of Nove vibracije d.o.o., Solinska 49, 21000 Split, Croatia, OIB (Personal Identification Number): 89017150505 (hereinafter referred to as the Company), protects the privacy of its clients and demonstrates its commitment to safeguarding their personal data in accordance with the EU General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the Regulation) and the Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/2018).

Personal Data

Personal data means any information relating to an identified or identifiable natural person. An identifiable person is someone whose identity can be established directly or indirectly, particularly by reference to an identification number or one or more factors specific to their physical, psychological, mental, economic, cultural, or social identity.

In accordance with its Privacy Policy, the Company collects the following personal data:

Data regarding the user's use of the Company's website (dates and times of website visits, pages visited, i.e., URLs, time spent on individual pages, number of pages visited, total duration of website visits, and actions performed on the website).
Data submitted through contact forms voluntarily completed by users on our website for the purpose of submitting inquiries or communicating with the Company.
Other data voluntarily provided by users to the Company when requesting specific services that require such information.

The Company does not collect or process your personal data unless you have provided your consent, there is another legal basis for collecting personal data, or the Company has a legitimate interest in processing such data.

Retention of Personal Data

The Company retains personal data processed on the basis of an individual's consent or legitimate interest until consent is withdrawn or a request to cease processing is submitted, unless another legal basis exists for continued retention. The Company may delete such data before consent is withdrawn if the purpose of processing has been fulfilled or if required by law.

Contractual Processing of Personal Data

As an individual, you are informed that the Company may entrust certain activities involving your personal data to other parties (contracted data processors). Contracted data processors may process entrusted data exclusively on behalf of the Company, within the scope of the Company's authorizations (based on a written agreement or another legal act), and in accordance with the purposes specified in this Privacy Policy.

The contracted data processors with whom the Company cooperates include:

Accounting services, law firms, and other legal advisory service providers.
Email service providers (e.g., Mailchimp and others).
Online advertising solution providers (e.g., Google, Facebook).
CRM solution providers (Norada.com).
Channel manager and PMS service providers (Wubook.net).

The Company will not disclose your personal data to unauthorized third parties.

Neither the Company nor its contracted data processors will transfer the personal data they process to third countries (outside the European Economic Area, comprising EU Member States, Iceland, Norway, and Liechtenstein, and countries covered by an adequacy decision) or to international organizations.

Automatic Collection of Information (Non-Personal Data)

When you access the website, general, non-personal data (number of visits, average time spent on the website, pages visited) is automatically recorded. We use this information to measure the attractiveness of our website and improve its content and usability. We do not use your data for other purposes or disclose it to third parties.

In addition to cookies necessary for the operation of the website and those used to store your preferences, the Company's website uses two additional categories of cookies:

Cookies that provide us with statistical insights.
Cookies that enable us to conduct marketing activities targeting visitors to our website.

Cookies that provide statistical insights allow us to measure website traffic and traffic to individual sections of the website, as well as collect certain characteristics of its users (most commonly used web browser, most common screen resolution, time spent on pages, etc.) anonymously. These statistical data help us improve the user experience on our website. The data is sent to a third party, Google Analytics, which processes it on our behalf.

Cookies intended for marketing activities enable us to recognize you in the future through the use of pseudonymous identifiers and remind you of our offerings through advertisements. These cookies transmit your data to external services such as Google Ads, Facebook, and Instagram, which may combine it with information you have previously provided while using their services, with the aim of tailoring online advertisements to your interests.

Read more in our Cookie policy.

Security

The Company takes the necessary technical and organizational measures to ensure the security of your personal data. Your data is protected against loss, destruction, falsification, manipulation, unauthorized access, and unauthorized disclosure.

Individual Rights Regarding Data Processing

If you have any questions regarding our personal data protection policy or the processing of your personal data, please feel free to contact us at info@novevibracije.hr. We will respond to your request in writing and in accordance with applicable regulations. To ensure fair and transparent data processing, you have the following rights under applicable law:

Right of Access to Personal Data

You have the right to request confirmation as to whether the Company processes your personal data and, if so, to request access to that data.

Right to Rectification

If you believe that the Company is using inaccurate or incomplete data, or if you wish to have your data modified, you have the right, taking into account the purposes of processing, to request the completion of incomplete data and the correction or modification of inaccurate data.

Right to Erasure ("Right to Be Forgotten")

You have the right to request that the Company erase personal data concerning you without undue delay when the conditions prescribed by the Regulation are met. Exceptions are possible in cases provided for by applicable law, and you will be informed accordingly.

Right to Restriction of Processing

You have the right to request that the Company restrict the processing of your personal data if you believe that the data held by the Company is inaccurate; if the processing is unlawful but you do not wish your data to be erased and instead request that its use be restricted; if the Company no longer needs your personal data but you require it for the establishment, exercise, or defense of legal claims; or if you have objected to processing, pending verification of whether the Company's legitimate grounds override your grounds.

Right to Data Portability

You have the right to request and receive personal data concerning you that you have provided to the Company in a structured, commonly used, and machine-readable format, when the conditions prescribed by the Regulation are met. Furthermore, you have the right to transmit that data to a third party without hindrance from the Company.

Right to Object

Where personal data is processed for marketing purposes, you have the right to object at any time to the processing of personal data concerning you for direct marketing purposes. If you object to processing for direct marketing purposes, your personal data will no longer be processed for those purposes.

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in the country where you reside, work, or where the alleged infringement occurred if you believe that the processing of your personal data violates data protection regulations.

In the Republic of Croatia, the competent supervisory authority is the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka), located at Ulica Metela Ožegovića 16, 10000 Zagreb, Croatia. Website: https://azop.hr/, Tel.: +385 1 4609 000.

Notification of a Personal Data Breach to the Supervisory Authority

In the event of a personal data breach, the Company is obliged to notify the competent supervisory authority when the conditions prescribed by the Regulation are met. If there is reason to suspect that a criminal offense has been committed in connection with the breach, the Company will notify the police and/or the competent public prosecutor's office in accordance with applicable law.

Right to Withdraw Consent

You have the right to withdraw your consent at any time for data processing activities based on that consent by contacting us at info@novevibracije.hr. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

If you wish to contact us by post, please send your request to:

Nove vibracije d.o.o. Solinska 49 HR-21000 Split Croatia